Link to Video:
“Marketing in the Market of Lodging”
Businesses all around the country are having to adapt to the
fast paced marketing world that has made standing out from surrounding
competitors almost impossible, especially for those in the lodging scene in
Oxford, Mississippi.
With all hotels and motels in Oxford Miss. having their
Oxford Tourism and Economic Development Tax, created in 1983, increased by
three percent each year, last year the hotel market brought in more than $22.5million in combined lodging revenue. This tax goes straight to the offices of
Visit Oxford, a main hub that promotes marketing for tourists and attractions
in Oxford.
Marketing strategies for businesses has become a main
priority in the last couple years due to the fact that social media is the main
resource used to connect with potential customers.
General Manger of The Graduate, Gerald Peralta has spent
over sixteen years learning the ins and outs about what goes into marketing for
hotels:
“So much of Oxford is a "word of mouth" or
"social media" impact that we are aware of the success and draw of
the hotel already,” said Peralta. “The Graduate strives to be the living room
of the community, and we try and promote ourselves as a place for all to come -
college students, hotel guests, local Oxionians.”
Marketing for hotels and motels takes on more of a public
relations approach when it comes to having a connecting with their customers.
But, every city is different with how information is processed by every day
citizens. Every city has its own key aspects, benefits and implications, which
all feed into how a businesses approach their marketing scheme.
“Marketing fills up the leases,” said John Castro,
General Manager of Gather Oxford. “Without our name out on billboards, phones
and special offers that attract customers, we wouldn’t exist.”
With that type of thinking every aspect of marketing
comes into play when opening a new
off-campus student housing complex. That business must exhaust
every avenue of communication they can get to make sure their business is
well-known.
“Everyone is realizing how affective marketing can be,”
said Virginia Kennedy, General Manager of The Domain in Oxford. “I am always
stressing the progression of marketing. And some businesses lose focus of that
and don’t succeed.”
An off campus housing complex that has not been able to
keep up with the rapid pace of the marketing world, is the Hub. Last year they
were fully booked by January and now, in May, they have only fifty percent of
their rooms leased. The Hub either did not satisfy their customers or their
efforts towards marketing did not meet the standards that other businesses set.
“We started offering anyone who came for a tour around
the Hub, a $10 gift card, in hopes to attract more students and provide a
greater incentive than what we already were,” said Marketing Coordinator
Aleksandra Luba.
With social media making life move even faster than it
already is, businesses must attempt to control that area in hopes to attract
new customers and stay ahead of the marketing game. Not much is said for a
business that does not make their name more like a brand name. A method that is
taught at the University of Mississippi in Oxford, Miss..


